Terms and Conditions

1. Acceptance of Terms

By accessing our website, creating an account, or purchasing an eSIM, you agree to these Terms, our Privacy Policy, Refund Policy, and Fair Usage Policy (where applicable). If you do not agree, do not use the service.

You confirm that you are at least 18 years old (or the age of majority in your country) and have legal capacity to enter into a binding agreement.

2. The Service

MyEsimGlobal sells digital prepaid travel eSIM data plans for selected destinations. After payment, we deliver installation details (typically by email and/or in your account) so you can install the eSIM on a compatible device.

We are a reseller/distributor of connectivity products. Mobile network coverage is provided by third-party operators and partners.

3. Device Compatibility and Your Responsibilities

You are solely responsible for ensuring that:

• Your device supports eSIM technology and is carrier-unlocked.
• You select the correct destination/plan for your trip.
• You install and configure the eSIM correctly (including data roaming / APN settings where required).
• You keep your login credentials, QR codes, and activation details confidential.
• You understand the eSIM profile is single-install; if you delete it, reinstallation may not be possible.

4. Coverage, Speed, and Network Quality

Coverage, speed, latency, and service quality may vary by destination, local network conditions, congestion, fair-usage rules, device settings, and partner networks. Published coverage information is indicative and may change without notice.

We do not guarantee continuous, uninterrupted, or error-free connectivity. Temporary outages or reduced speeds may occur.

5. Orders, Prices, and Payment

Prices may vary; we reserve the right to change them. By placing an order you authorize payment through our payment provider.

An order is accepted when payment is confirmed and the eSIM provisioning process begins.

You must provide a valid email address. Failed delivery caused by an incorrect email, spam filters, or blocked messages is your responsibility; contact support with your order details so we can resend where possible.

6. Refunds and Cancellations

Because eSIMs are digital goods delivered instantly or near-instantly, refunds are limited. Eligibility is governed exclusively by our Refund Policy.

In particular, refunds are typically not available after the eSIM has been installed, activated, or used, or for device incompatibility / user configuration errors, except where required by mandatory consumer law.

7. Fair Use and Prohibited Conduct

You must use the service lawfully and in line with any Fair Usage Policy and partner network rules. Without limitation, you must not:

• Resell, share, or commercially redistribute eSIM profiles without our written permission.
• Attempt fraud, chargeback abuse, or unauthorized access to accounts or systems.
• Use the service for unlawful content, spam, or activities that harm networks or other users.
• Interfere with security, reverse-engineer protected systems beyond what applicable law allows.

8. Intellectual Property

Website content, branding, logos, and software interfaces are owned by MyEsimGlobal or its licensors. You may not copy, scrape, or exploit them for commercial purposes without permission, except for personal use of the service as intended.

9. Third-Party Services

Payment processing, eSIM provisioning, email delivery, analytics, and mobile networks involve third parties. Their terms and availability may affect your experience. We are not responsible for third-party websites linked from our site.

10. Disclaimer of Warranties

To the maximum extent permitted by law, the service and eSIM products are provided “as is” and “as available,” without warranties of uninterrupted coverage, specific speeds, fitness for a particular purpose, or error-free operation beyond what mandatory law requires.

11. Limitation of Liability

To the maximum extent permitted by law, MyEsimGlobal and its affiliates are not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, travel disruption, roaming charges from other carriers, or data loss.

Where liability cannot be excluded, our total aggregate liability arising out of any order is limited to the amount you paid for that specific order, except in cases of willful misconduct or where mandatory law provides otherwise.

12. Indemnity

You agree to indemnify and hold MyEsimGlobal harmless from claims arising from your misuse of the service, violation of these Terms, or infringement of third-party rights, to the extent permitted by law.

13. Suspension and Termination

We may suspend or terminate access, refuse orders, or cancel unused credentials if we reasonably suspect fraud, abuse, non-payment, or a material breach of these Terms. We may also suspend service during security incidents or maintenance.

14. Changes to the Terms

We may update these Terms from time to time. The effective date above will change when we do. Continued use after an update constitutes acceptance of the revised Terms, except where mandatory law requires additional notice or consent.

15. Governing Law and Disputes

These Terms are governed by the laws applicable to MyEsimGlobal’s operations, without prejudice to mandatory consumer protections in your country of residence. Courts with competent jurisdiction may hear disputes, subject to those mandatory rights.

16. Contact

Questions about these Terms: hello@myesimglobal.com. Include your order email and order reference when relevant.