Fair Usage Policy (FUP)

1. Introduction

The purpose of this Fair Usage Policy (FUP) is to ensure that all users of our eSIM services have a high-quality and reliable experience. Mobile data resources are shared across all users, and excessive or unreasonable usage by one individual can negatively affect the network experience for others. This policy sets out guidelines for acceptable and fair usage of our eSIM services to prevent abuse, misuse, and ensure equitable access for all customers.

2. Scope of the Policy

This Fair Usage Policy applies to all users of our unlimited data packages. By purchasing and using an eSIM from MyEsimGlobal, you agree to comply with this policy in addition to our general Terms and Conditions.

3. Fair Usage Guidelines

We offer unlimited data plans with an allowance of high-speed data per 24-hour cycle. The specific high-speed data allocation may vary depending on the country or region in which the eSIM is being used. Typically, users may receive between 0.5GB and 10GB of high-speed data per 24 hours, depending on the plan and local network conditions.

Once the allocated high-speed data limit has been reached, the connection speed will be reduced to a maximum of 512 kbps for the remainder of the 24-hour period. At the start of the next 24-hour cycle, the high-speed data allocation will reset automatically. You will not be charged extra for exceeding the high-speed data limit.

4. Purpose of Fair Usage Policy

This policy exists to:

• Prevent network congestion caused by disproportionate usage.
• Ensure a stable and fair internet experience for all users.
• Comply with network operator infrastructure limitations in different regions.
• Avoid misuse of unlimited data plans, such as tethering to multiple devices or using the connection for activities inconsistent with normal personal use.

5. Prohibited Activities Under Fair Usage Policy

The following activities are considered a breach:

• Excessive tethering or sharing the connection with multiple devices beyond normal personal usage.
• Automated data-intensive operations, including file sharing, peer-to-peer transfers, and large-scale downloads.
• Reselling or redistributing data services to third parties.
• Any usage that violates applicable laws, regulations, or third-party network provider rules.

6. Transparency

We are committed to transparency. Users will not be charged extra for exceeding the high-speed data limit under this policy. Instead, speeds will be adjusted in accordance with the outlined terms until the next 24-hour cycle begins.

7. Regional Differences

Due to variations in regional network infrastructure and agreements with local providers, the high-speed data limit may differ between countries. We strive to offer the most competitive and fair packages based on regional capabilities.

8. Contact Us

If you have any questions, concerns, or require clarification regarding this Fair Usage Policy, please contact our Customer Support.