Privacy Policy

1. Who We Are

MyEsimGlobal operates the website myesimglobal.com and related services that allow customers to buy and manage prepaid travel eSIM data plans.

For privacy questions or data-subject requests, contact us at hello@myesimglobal.com. We may ask you to verify your identity before fulfilling certain requests.

2. Data We Collect

We collect only what we need to provide, secure, and improve the service. Depending on how you use MyEsimGlobal, this may include:

• Account and contact details: email address, preferred language, and similar account information.
• Order and payment-related details: purchased plans, destination, amounts, order identifiers, payment status, and limited payment references from our payment provider (we do not store full card numbers).
• eSIM / service records: product SKU, provider order identifiers, ICCID where available, activation/status information needed for delivery and support.
• Technical and security data: IP address, device/browser information, approximate location derived from IP, cookies or similar technologies, and logs used for fraud prevention and troubleshooting.
• Support and communications: messages you send us, and information needed to resolve your request.
• Marketing and attribution data (where applicable): campaign parameters, partner/referral codes, and similar analytics signals.

3. How We Use Data

We process personal data for the following purposes:

• To provide the service: process orders, deliver eSIMs, send confirmations, and manage your account.
• To prevent fraud, abuse, chargebacks, and unauthorized access.
• To provide customer support and communicate about your orders or service issues.
• To improve our website, pricing, products, and user experience (including aggregated analytics).
• To comply with legal, tax, accounting, and regulatory obligations.
• Where permitted, to send transactional or service notices; marketing communications only where allowed by law and, where required, with your consent.

4. Legal Bases

Where applicable (including under GDPR-style regimes), we rely on one or more of the following bases: performance of a contract (to deliver your purchase), legitimate interests (security, fraud prevention, service improvement), legal obligation, and consent where required (for example certain cookies or marketing).

5. Sharing With Partners

We do not sell your personal data. We share data only as needed with trusted service providers who help us operate MyEsimGlobal, for example payment processors and banks, eSIM/connectivity partners, email/hosting/analytics/support tools, and professional advisers or authorities when required by law or to protect our rights.

These partners may process data only for the services they provide to us, under appropriate contractual or legal arrangements where required.

6. International Transfers

Our partners and infrastructure may be located in different countries. Where data is transferred internationally, we take steps we consider appropriate under applicable law (such as contractual safeguards) so that your data remains protected.

7. Retention

We keep personal data only as long as reasonably necessary for the purposes above—including order history, accounting, dispute handling, fraud prevention, and legal compliance—and then delete or anonymize it when retention is no longer required, unless a longer period is required by law.

8. Security

We apply reasonable technical and organizational measures to protect personal data. However, no method of transmission or storage is completely secure. You are responsible for keeping your login credentials and device access secure.

9. Cookies and Similar Technologies

We use cookies and similar technologies for essential site functions, security, analytics, and (where applicable) marketing attribution. You can control cookies through your browser settings; disabling some cookies may affect site functionality.

10. Your Rights

Depending on your location, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal data, and to withdraw consent where processing is based on consent. To exercise these rights, email hello@myesimglobal.com. We may refuse or limit requests where permitted by law (for example, where we must retain records for fraud prevention, accounting, or legal claims).

11. Children

Our services are intended for adults. We do not knowingly collect personal data from children under 16 (or the higher age required in your country). If you believe a child has provided data, contact us so we can delete it.

12. Third-Party Sites and Networks

Our site may link to third-party websites or rely on mobile network operators and device settings outside our control. Their privacy practices are governed by their own policies. Network coverage, speed, and quality also depend on third-party networks and local conditions.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The “Effective date” at the top will change when we do. Continued use of MyEsimGlobal after an update means you acknowledge the revised policy, except where applicable law requires additional notice or consent.

14. Contact

Privacy requests and questions: hello@myesimglobal.com. Please include your order email and enough detail for us to locate your records.