Question 1

What is an eSIM?

Accepted Answer

An eSIM (embedded SIM) is a digital SIM that allows you to activate a cellular plan without having to use a physical SIM card. It's built into your device and can be programmed with your carrier information digitally.

Question 2

How does an eSIM work?

Accepted Answer

After purchasing an eSIM plan, you'll receive a QR code. Simply scan this QR code with your device to install the eSIM profile. Once installed, you can activate the data plan and start using mobile data in your destination country.

Question 3

When should I activate my eSIM?

Accepted Answer

We recommend installing the eSIM before your trip but activating the data plan once you arrive at your destination. The validity period starts when the eSIM connects to a local network in the destination country.

Question 4

Can I keep my phone number with an eSIM?

Accepted Answer

Yes! The eSIM works alongside your existing SIM card. You can keep your regular phone number for calls and texts while using the eSIM for data. Just make sure to set the eSIM as your data line in your phone settings.

Question 5

How do I install the eSIM?

Accepted Answer

After purchase, you'll instantly receive a QR code. Use one tap install on your phone, or scan the QR code. Installation takes just 2 minutes.

Question 6

Can I install the eSIM before traveling?

Accepted Answer

Yes, we highly recommend installing the eSIM before you travel. You can install it at home and it will automatically connect when you arrive at your destination. This ensures you have data as soon as you land.

Question 7

Can I install multiple eSIMs on my phone?

Accepted Answer

Most modern eSIM-compatible phones can store multiple eSIM profiles. However, typically only one eSIM can be active at a time along with a physical SIM. Check your device specifications for the exact number of supported profiles.

Question 8

Which devices support eSIM?

Accepted Answer

eSIM is supported on iPhone XS and later, Samsung Galaxy S20 and later, Google Pixel 3 and later, and many other modern smartphones. Check our compatibility page or your device manufacturer's website for a full list.

Question 9

Is my iPhone compatible with eSIM?

Accepted Answer

iPhones from iPhone XS (2018) onwards support eSIM, including iPhone XS, XR, 11, 12, 13, 14, 15, and 16 series. Note that iPhones purchased in mainland China may not support eSIM.

Question 10

Is my Android phone compatible with eSIM?

Accepted Answer

Many Android phones support eSIM including Samsung Galaxy S20+, Google Pixel 3+, Huawei P40+, and others. The best way to check is to go to Settings → Connections → SIM Manager and see if there's an "Add eSIM" option.

Question 11

Can I use hotspot/tethering with the eSIM?

Accepted Answer

Hotspot/tethering availability depends on the specific plan you purchase. Plans that include "Hotspot" in their features support tethering. Check the plan details before purchasing if this feature is important to you.

Question 12

What is your refund policy?

Accepted Answer

We offer a full refund if the eSIM has not been installed or activated. Once the eSIM has been installed on a device, we cannot process a refund. If you experience any issues, please contact our support team.

Question 13

What currency are your prices in?

Accepted Answer

All our prices are displayed in Euros (EUR). Your bank may apply a small currency conversion fee if you're paying in a different currency.

Question 14

What happens when my data runs out?

Accepted Answer

When your data allowance is used up, the eSIM will stop providing data. You can purchase a new eSIM plan if you need more data. Your existing eSIM will remain installed on your device.

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